Privacy Policy — Blue Gum Concepts

Last updated: 2 July 2026

Blue Gum Concepts is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles .

By using our website, services, or contacting us, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Business or project details

  • Files, drawings, CAD models, or reference materials you upload

  • Payment information (processed securely through third‑party providers)

  • Any information submitted through contact forms or email

Information collected automatically

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on the website

  • Cookies and analytics data (Squarespace Analytics, Google Analytics)

Information from third‑party services

  • Email hosting (Outlook / Microsoft 365)

  • Payment processors

  • Social media platforms if you interact with us there

2. Why We Collect Your Information

We collect personal information for purposes including:

  • Providing our engineering, CAD, and 3D printing services

  • Responding to enquiries

  • Preparing quotes and project documentation

  • Processing payments

  • Improving our website and customer experience

  • Maintaining business records

  • Complying with legal obligations

  • Marketing (only with your consent)

We only collect information that is reasonably necessary for our business activities.

3. How We Use Your Information

Your information may be used to:

  • Communicate with you about your project

  • Deliver digital files, designs, or printed products

  • Provide technical support

  • Improve our services and website functionality

  • Send updates or promotional content (only if you opt‑in)

  • Verify your identity if required

  • Maintain security and prevent fraud

We do not sell or rent your personal information.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification

  • Disclosure

Your information may be stored:

  • On secure servers

  • In encrypted cloud storage

  • Within secure email systems (Microsoft Outlook / Microsoft 365)

  • Within Squarespace’s secure hosting environment

Only authorised personnel can access your information.

5. Disclosure of Your Information

We may disclose your personal information to:

  • Service providers (Squarespace, Microsoft, payment processors)

  • Delivery or courier services (if applicable)

  • IT support or security providers

  • Legal or regulatory authorities when required by law

We do not disclose personal information outside Australia unless necessary for service delivery (e.g., cloud hosting providers). When we do, we ensure appropriate safeguards are in place.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Improve website performance

  • Analyse visitor behaviour

  • Remember preferences

  • Support security features

You can disable cookies in your browser settings, but some website features may not function correctly.

7. Accessing and Correcting Your Information

You may request:

  • Access to the personal information we hold about you

  • Corrections to inaccurate or outdated information

To make a request, contact us at: designstudio@bluegumconcepts.com.au

We will respond within a reasonable timeframe.

8. Marketing Communications

You will only receive marketing emails if you explicitly opt‑in.

You can unsubscribe at any time using the link in the email or by contacting us directly.

9. Third‑Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, contact us at:

Blue Gum Concepts Email: designstudio@bluegumconcepts.com.au Location: Warwick, Queensland, Australia

We will respond as soon as possible.